• 5–10 business days within the European Union
• 6–12 business days to the United States, Canada, Australia, and New Zealand

📌 Note: Due to high demand on some of our products, shipping may be delayed. All orders are insured and tracked. If you have any questions, feel free to reach out to us at info@pawfyworld.com.

Yes, we ship worldwide!

Orders are processed Monday to Friday and typically ship out within 1–2 business days. Please note: we do not ship on weekends or public holidays.

Shipping Protection is an optional add-on for just €2.99 that gives your order extra coverage in case something goes wrong during shipping — like delays, loss, or damage. It helps us resolve these issues even faster and more efficiently for you.

📦 What’s included?

• Priority support in case of shipping issues
• Expedited reshipment or resolution
• Real-time tracking and delivery confirmation
• Peace of mind from checkout to delivery

We insure and track all orders by default, but with Shipping Protection, you're covered with priority handling and faster resolutions. It’s a small add-on that helps us go the extra mile for you — especially during high-volume periods or for international deliveries.

If you’ve added Shipping Protection, our team will fast-track your case and resolve it with priority. Just email info@pawfyworld.com with your order number, and we’ll take care of it.

We accept all major payment methods including Visa, Mastercard, American Express, PayPal, and secure local options depending on your location.

If your order hasn't arrived within 30 days of shipping, you're eligible for a full refund or a free replacement. Just contact us with your order number and we'll take care of the rest.

You can request a change or cancellation within 12 hours of placing your order. After this window, we can’t guarantee changes — but once your item arrives, you’re welcome to return it for a full refund.

To return an item, simply email us at info@pawfyworld.com with your order number. We'll walk you through the return process and provide the return address.

If your order arrives damaged, incorrect, or defective, contact us immediately at info@pawfyworld.com with your order number and clear photos of the item(s). We’ll make it right as quickly as possible.

Refunds are processed to your original payment method within 7–10 business days. Your bank may take additional time to post the refund to your account.

We're here to help! For any questions or concerns, contact us at info@pawfyworld.com. Our support team replies within 24 hours on business days.